Shipping policy

PawHaven – Delivery Information

At PawHaven, every order is packed with care — from our warehouse to your doorstep. Whether you’ve ordered pet beds, tents, mats, or blankets, we ensure your items arrive safely, securely, and ready to give your pet the comfort they deserve.

🚚 Delivery Options & Shipping Costs

Shipping fees are automatically calculated at checkout based on your location and order size.

  • Standard Delivery: ~4 working days
  • Express Delivery: ~3 working days
  • Priority Delivery: ~2 working days

📍 Delivery times may vary for remote or rural areas.

📦 Packaging & Handling

Every PawHaven order is:

  • Carefully packed using protective materials to prevent damage during transit
  • Securely sealed to ensure safe and clean delivery
  • Handled with care to maintain product quality and comfort standards

🎁 Sending as a gift?
You can add a personalized message or select gift-style packaging at checkout (where available).

Orders with multiple items may be shipped together unless requested otherwise.

📅 Delivery Schedule

  • Delivery Days: Monday to Friday
  • No Deliveries: Weekends & public holidays

⏱️ Order Cut-Off Time

  • Orders placed before 1:00 PM ship the same business day
  • Orders placed after 1:00 PM ship the next business day

⚠️ Important Notes

  • Remote Areas: Additional delivery time or charges may apply
  • Missed Deliveries: Re-delivery fees may apply if delivery attempts are unsuccessful
  • Damaged or Incorrect Items:
    Please contact us within 48 hours of delivery with clear photos so we can resolve the issue quickly

📦 Track Your Order

Once your order has been shipped, you’ll receive a tracking link via email or SMS to monitor your delivery in real time.

💬 Need Assistance?

Have questions about shipping or need a custom delivery request?
👉 Visit our Contact Us page and our team will ensure your PawHaven order arrives smoothly and without hassle.