Terms of service

PawHaven – Terms & Conditions

Welcome to PawHaven — where comfort, warmth, and thoughtful design come together to create the perfect resting space for your pet.
By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully to understand your rights and responsibilities as a PawHaven customer.

1. Definitions

Consumer: An individual purchasing PawHaven products for personal, non-commercial use.

Distance Contract: Any purchase completed online through our website.

Durable Medium: A format that allows information to be stored unchanged (such as email).

2. Applicability

These Terms apply to all purchases made through the PawHaven website.

By placing an order, you confirm your acceptance of these Terms & Conditions.

In case of ambiguity, interpretations will favor the consumer where applicable.

3. Company Information

Business Name: WEIDU SHENGJI TRADING LIMITED
Registered Address: FLAT 2304, 23/F HO KING, COMM
CENTRE, 2-16 FA YUEN STREET,
MONG KOK
HONG KONG
Registration Number: 80207288

4. Our Offer

At PawHaven, we are committed to:

  • Providing high-quality pet beds, tents, mats, and blankets designed for comfort and durability
  • Offering accurate product descriptions and realistic product images
  • Maintaining transparent pricing, including taxes and shipping costs displayed at checkout
  • Keeping product availability and stock levels up to date

5. Order Process

  • Orders are confirmed once full payment is successfully received
  • A confirmation email will be sent after checkout
  • Payments are securely processed via trusted third-party providers
  • PawHaven reserves the right to cancel orders in cases of suspected fraud, pricing errors, or stock issues

6. Right of Withdrawal

Eligible items may be returned within 14 days of delivery.

To qualify:

  • Items must be unused
  • Items must be returned in original packaging
  • Items must be in resalable condition

7. Returns & Refunds

  • Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect
  • Items must be returned in original condition to qualify for a refund
  • Approved refunds will be issued to the original payment method

8. Pricing

  • All prices are listed in USD
  • PawHaven reserves the right to correct pricing errors at any time
  • International customers are responsible for customs duties, taxes, or import fees

9. Product Quality & Warranty

Each PawHaven product is quality-checked before dispatch.

While we aim for accuracy:

  • Product colors, fabrics, and sizes may vary slightly due to lighting, screen settings, or manufacturing differences

Warranty does not cover:

  • Normal wear and tear
  • Improper use or misuse
  • Damage caused by pets (e.g., chewing, scratching, excessive force)
  • Improper cleaning or care
  • Exposure to extreme conditions beyond intended use

Any issues must be reported within 14 days of delivery.

10. Shipping & Delivery

  • Orders are shipped to the address provided at checkout
  • Standard delivery may take up to 30 days, depending on location
  • Customers will be notified of delays or stock issues
  • If delivery fails, a replacement or refund may be offered

11. Payments

  • Full payment is required at checkout
  • We accept major credit/debit cards, PayPal, and other secure payment options
  • For payment-related concerns, please contact our support team

12. Complaints & Customer Support

  • Issues must be reported within 7 days of receiving your order
  • Our support team aims to respond within 14 business days
  • Valid complaints may be resolved via replacement, refund, or exchange

13. Dispute Resolution

PawHaven aims to resolve disputes fairly and efficiently.
If unresolved, disputes may be referred to an independent mediator where applicable.

14. Force Majeure

PawHaven is not liable for delays or failures caused by events beyond our control, including:

  • Natural disasters
  • Shipping disruptions
  • Supply chain interruptions

15. Governing Law

These Terms are governed by applicable local laws, unless consumer protection laws provide otherwise.

16. Changes to Terms

PawHaven reserves the right to update these Terms & Conditions at any time.
The latest version will always be available on our website and takes effect immediately upon posting.